Refund
Refund Policy
This page explains returns, exchanges, and refunds in a store-specific format. This guidance applies to adventurecoolers.shop. For help with this page, contact Support@adventurecoolers.shop.
Details about eligibility
This eligibility section covers orders and visits through this website. Our store maintains a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason. This section applies specifically to adventurecoolers.shop. Questions about this section may be sent to Support@adventurecoolers.shop.
Store guidance on exceptions
We publish this exceptions guidance for customers using this website. Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights. This section applies specifically to adventurecoolers.shop. Questions about this section may be sent to Support@adventurecoolers.shop.
Details about refund timing
For purchases made through this website, our store applies the following guidance on refund timing. When we have received and checked the return, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days. This section applies specifically to adventurecoolers.shop. Questions about this section may be sent to Support@adventurecoolers.shop.
Information covering support
Customers can rely on the following guidance from our store about support. After our store processes an approved refund, a bank or card issuer normally posts the credit within 5–10 business days. Customers may request cancellation before shipment; after shipment, the 30-day return process applies. This section applies specifically to adventurecoolers.shop. Questions about this section may be sent to Support@adventurecoolers.shop.
How we handle condition of returns
The following condition of returns guidance applies to purchases from our store. The returned item should be packed safely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged. This section applies specifically to adventurecoolers.shop. Questions about this section may be sent to Support@adventurecoolers.shop.
Our approach to starting a request
The following starting a request guidance applies to purchases from our store. To start a return or exchange, contact us at Support@adventurecoolers.shop before sending the item. Once the request is approved, our store will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted. This section applies specifically to adventurecoolers.shop. Questions about this section may be sent to Support@adventurecoolers.shop.
How we handle eligibility
For purchases made through this website, our store applies the following guidance on eligibility. For return or exchange assistance, contact Support@adventurecoolers.shop or 952-836-9470. This section applies specifically to adventurecoolers.shop. Questions about this section may be sent to Support@adventurecoolers.shop.
Our approach to order problems
For customers using this website, this section explains order problems. For an item that arrives damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate. This section applies specifically to adventurecoolers.shop. Questions about this section may be sent to Support@adventurecoolers.shop.
Contact Information
Email: Support@adventurecoolers.shop
Phone: 952-836-9470
Physical address: 2007 5th St S, Moorhead, Minnesota, 56560, United States